Returns and warranty
Every transceiver we sell carries a 12-month warranty, new or refurbished. Here is exactly what that covers.
12-month warranty
If a module fails within twelve months of delivery we replace it. New and professionally refurbished stock get the same cover.
7-day returns
Ordered the wrong part? Return it within 7 days, unused and in its original packaging, for a refund.
48-hour DOA cover
Tell us within 48 hours if a module does not come up and we will resolve it, usually over WhatsApp in minutes.
What the warranty covers
The warranty covers failure of the module in normal use. It does not cover:
- physical damage to the connector, cage or PCB
- damage from power surges or lightning
- a module forced into the wrong cage
- modules that have been re-coded or otherwise modified
Dead on arrival
In most cases a module that will not come up is a coding or reach mismatch rather than a faulty part, and we can identify it from the switch model and the log line in a couple of minutes. If it is genuinely faulty we replace it at our cost, including the courier.
Returning an item
Contact us first
Email sales@asetos.co.ke or WhatsApp us with your order reference so we can issue a return reference. Returns sent without one are hard to trace.
Pack it as it arrived
Original packaging, anti-static bag and any accessories. Modules returned loose can be damaged in transit, which voids the return.
Send it back
If the mistake was ours we cover the return courier and send the correct module immediately. For a change of mind you cover the return courier.
We inspect and refund
Once it arrives and passes inspection we refund the module price, normally within a few business days.
Cross-border returns take longer and may attract customs charges. Contact us before shipping anything back so we can advise the cheapest route and issue the paperwork the courier will need.